Sunday, April 7, 2013

185. Feedback from a client

Kong Yuen Sing <99pups"">
Apr 6 (1 day ago)

to Mary, ling, bcc: me, bcc: daniel, bcc: jasonxll
April 6, 2013   4.31 am

From the feedback from my Myanmar agent, there was no plane for your scheduled morning flight but all 4 of you had been given the seats on the evening flight. The agent wishes me to inform you that it is not her fault in not booking the flights as alleged by the Heho Airport officers.

Please accept our sincere apologies for the inconvenience caused and I hope the children had a most memorable holiday in Myanmar. .

Best wishes.  

David Sing
Design Travel Pte Ltd
+65 9668 6468.
APRIL 7, 2013
8:12 AM (0 minutes ago)

to me
Hi David

We are back in Singapore and had a great trip. The 8 hours spent at Heho airport was a low point and thanks for your help then. We understand these things happen- the travel agents blamed the airline and the airline blamed the travel agents – who knows where the truth lies.  I will write a full report about the whole trip  but overall we thought it was excellent.
Thank you

Most likely it would be the cancellation of the morning flight at Heho by Yangon Airlines (plane not operational etc.). So, the passengers had to be given the 5 pm flight but there would be over-booking in the sense that the airline had evening passengers. The clients were given 2 tickets initially (a family of 4) and the husband phoned me as the airline officers at Heho said it was the agent's fault for not putting their names in the passenger list.

If the agent is at fault, where will the client receive original air tickets for a family of 4  and be given boarding passes initially when they arrived at Heho in the morning?  My travel agent had sent them to the airport and made sure they had the boarding passes before he left.

I am glad that all ended well for the expatriate family.

After he left, the problem started.     

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